Steve Clarke BA, B.Sc. Cert. Ed. M.I.C.M.
	Steve is a member of the Insitute of Conflict Management and is an accredited Suzy Lamplugh Tutor.
	steve.clarke@personalsafety.org.uk

Steve Clarke retired from the Metropolitan Police after 30years service. He has a wide experience in risk management and in working and dealing with potentially aggressive and violent individuals. As a Chief Inspector in the East End of London he was responsible for community policing and multi-agency working. He has offered training services under the title of Personal Safety Awareness for the past 5 years and has wide experience of working with diverse groups which include all aspects of social care provision, social services, health and education. He has also worked with many other groups such as Library services, environmental health, trading standards and rights of way officers.
His ethic is that training should be relaxed but effective and presented in such a way that participants are enabled to be fully involved whilst enjoying the input leaving a training session feeling they have been both entertained and trained. A number of associates with a similar ethic have joined him.

	Lindsay Elliott
	Lindsay holds a CIPD and is certificated to SIA standards.
	lindsay.elliott@personalsafety.org.uk

Lindsay Elliott, a trainer with more than 15 years experience of presenting training courses. She has been a full time trainer for the last 7 years. She holds a CIPD certificate in training practice and is a qualified MBTI practitioner as well as having participated in a number of Train the Trainer Courses presented by providers such as Henley Fraser.
She has presented numerous courses on all aspects of customer service. She has also regularly presented courses around communication skills, dealing with difficult people, assertiveness and problem solving. Similarly she presents courses on management and team building and other people-based skills.
She spent a number of years in the Hotel and Licensing Trade and is familiar with the roles responsibilities and duties of staff involved with such premises.
She has been involved in the presentation of Door Supervisors Course with high quality results.